Your Well-Being Is Our Priority

Responsible Gaming at Jilicom — Have Fun, Stay in Control

Gaming is entertainment — not stress, not harm. Jilicom wants you to always play on your own terms. That's why we've put all the tools you need right in your hands.

Set Your Own Limits
Self-Exclusion
24/7 Support
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Time Limit
Set Your Daily Playtime
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Budget Control
Set Deposit Limit
❄️
Cooling-Off
7–30 day break
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Exclusion
Full Break Feature
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Player well-being

Top Priority

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Strict age restrictions

18+ Verification

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All tools are free of charge

Available to use at any time

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Professional Support

24/7 in Bangla

🧰 Your Control Tools

Jilicom gives you full control — when you play, how much you play, and when you take a break.

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Deposit Limit

Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set, the system will automatically block any deposits that exceed it.

Daily / Weekly / Monthly limits
Takes effect immediately
Can be increased after 7 days
Budget Control
⏱️

Time Limit

Set how many hours you want to play each day. When the limit is reached, the system will alert you and automatically end your session. A simple way to break the habit of playing too long.

Hourly Daily Limit
Auto-logout when limit is reached
Session timer always visible
Time Management
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Loss Limit

Set your own limit on how much you can lose before the session ends — once that loss limit is reached, the system will automatically close your session. An effective way to prevent chasing losses.

Daily / Weekly Loss Limit
Protection in moments of impulse
Avoiding the "chasing losses" trap
Financial Protection
❄️

Cooling-Off Period

Activate a cooling-off period if you need a few days away. Choose 7, 15, or 30 days — you won't be able to log in during this time. Your account will reactivate automatically once the break ends.

7, 15, or 30-day options
No marketing during breaks
Duration can be extended, not reduced
Temporary Break
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Self-Exclusion

If you feel gaming is having a negative impact on your life, activate Self-Exclusion. Once enabled, your account will remain closed for an extended period and you will be prevented from opening a new one.

6 months to permanent
Cannot be cancelled once activated
Your balance is returned safely
Long-Term Protection
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Gaming History & Analytics

Track your full gaming history, total spending, and time played. Seeing your own patterns clearly makes it easier to make informed decisions.

Daily / Monthly Summary
Total spend & time chart
Downloadable Report
Self-Awareness

🔍 Check Yourself

Answer these questions honestly. This isn't a clinical test, but it's a chance to reflect on your own habits. If you're answering "yes" to most of them, it may be worth speaking to a professional.

📌 Keep in mind:

Problem gaming is not a sign of weakness — it is a health condition, and help is available. Jilicom is always here for you.

1

Do you place bigger bets to try to win back money you've lost?

2

Have you lied about your gaming or hidden it from family?

3

Do you feel restless or irritable when you can't play?

4

Do you end up spending more time or money than you planned?

5

Is gaming affecting your family life, work, or studies?

6

Have you tried to cut back or stop gaming but couldn't?

7

Have you borrowed money or sold assets to fund your gaming?

✅ You're likely gaming responsibly. Still, set your limits — it's always better to be safe.
⚠️ Some signs may be cause for concern. Speak with our support team or consider self-exclusion.

🧮 Budget Calculator

How much is reasonable to set aside for entertainment? Calculate your gaming budget by subtracting essential expenses from your monthly income. Experts recommend spending no more than 2–3% of your monthly income on entertainment.

💡 Recommendation:

Only play with money you can afford to lose. Never use funds set aside for bills, food, or savings.

৳5,000৳2,00,000+
৳2,000৳1,80,000+
1%5% (maximum recommended)
Your recommended monthly gaming budget
৳160
Staying within this amount keeps your financial risk low. Remember — this is entertainment spending.

📖 Learn about Responsible Gaming

Awareness is the first step — learn, understand, stay in control.

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What is Responsible Gaming?

Key Concepts

Responsible Gaming doesn't mean giving up gaming altogether — it means playing with awareness, planning, and self-control. At Jilicom, gaming should be a small source of joy in your life, without affecting your family, work, or health.

Online gaming is fun, exciting, and completely harmless when done responsibly. Problems arise when gaming shifts from entertainment to habit and begins to negatively affect a person's daily life.

💡 Three rules for healthy gaming: 1) Play for fun, not to make money. 2) Stop chasing losses. 3) Never exceed your planned budget.

Responsible gaming at Jilicom is a culture — not just a policy document. Player wellbeing is factored into every decision we make.

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Recognize the Signs of Problematic Gaming

Disclaimer

Problem gaming tends to develop gradually — most people don't notice when a fun pastime has turned into a problem. Watch out for the following warning signs:

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Spending beyond your means and falling into debt

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Feeling angry, restless, or anxious when unable to play

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Hiding gaming activity from family or friends

😴

Neglecting sleep, meals, or work to keep playing

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Repeatedly returning to chase lost money

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Feeling guilty or ashamed about gaming but unable to stop

⚠️ If you notice these signs, it is not a moral failing — it is a health condition. Seeking help takes courage.

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Tips for Building Healthy Gaming Habits

Advice

Responsible gaming starts with small, consistent habits. Follow the tips below to keep gaming fun — not a problem:

Set your budget in advance: Before you start playing, decide the maximum amount you're willing to spend that day. Once you hit that limit, stop — even if things are going well.
Set a timer: Set a time limit before you start playing. When your phone alarm goes off, stop — don't fall into the "just one more round" trap.
Don't play in a bad headspace: Avoid gaming when you're stressed, angry, or upset. Your judgment isn't at its best in those moments.
Know When to Stop — Win or Lose: After a big win, many players think "I'll keep going and win even more" — this is dangerous. Once you've hit your target, stop.
Review your gaming history regularly: Review your spending and time once a month. The numbers never lie.
Tell a Family Member or Friend: Being open about your gaming creates accountability. Don't dismiss the concerns of the people who care about you.
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Minor Protection

Child Safety

Jilicom strictly enforces an 18+ age policy. Keeping minors away from gaming is a shared responsibility — for us and for families alike.

Age verification and KYC are mandatory at registration
Age re-verification can be triggered at any time if there is doubt
Account immediately closed if a minor is detected

If there are children in your household, use your device's parental controls to block access to Jilicom. Never share your password or leave a logged-in account unattended.

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Jilicom's Responsible Gaming Commitment

Our Commitment

Jilicom thinks beyond profit — we care about making a positive difference in the lives of millions of people across Bangladesh. Responsible gaming is at the core of how we do business.

All Responsible Gaming tools are completely free and easily accessible
No promotions or bonuses are sent while self-exclusion is active
Players showing high-risk gaming patterns are proactively contacted
Support is available even after account closure
Staff receive regular Responsible Gaming training

💚 For more information, visit our Terms & Conditions Read it — the Responsible Gaming section has everything you need to know.

❓ Frequently Asked Questions About Responsible Gaming

Find the answers to all your questions right here

Yes, deposit limits can be increased. However, any request to raise your limit does not take effect immediately — there is a 7-day waiting period. This delay is intentional, to protect you from decisions made in the heat of the moment. Reducing your limit, however, takes effect immediately.

Yes. When you apply for self-exclusion, Jilicom will refund your full account balance to your registered payment method. The process is completed within 24–48 hours.

No. During both cooling-off and self-exclusion periods, any attempt to open a new account using the same phone number or NID will be blocked. This is part of our protection system.

Not directly. A third party cannot close someone else's account. However, family members are welcome to contact our support team — we will review the matter with care and respect. In serious cases, special measures may be taken.

Absolutely. Our support team is ready to help you in Bangla. Whether you need self-exclusion, a cooling-off period, or just someone to talk to, reach out via live chat. No judgment — just support.

📞 Get in Touch for Support

Don't carry the burden alone. Reaching out for help is a sign of strength.

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Jilicom Live Chat

24/7 support in Bangla. Reach out anytime to activate Responsible Gaming tools, set limits, or get advice.

Start Chat
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Email Support

If you'd prefer to discuss a gaming problem privately, send us an email. We'll respond within 24 hours.

support@jilicom.click
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Emergency Self-Exclusion

Want to stop gaming right now? Contact support — your account will be closed within 1 hour.

Immediate Protection

💚 Keep in mind

Recovery from problem gaming is possible. It is not a weakness — it is a treatable health condition. It's never too late to ask for help.

Play Responsibly — with Jilicom

All Responsible Gaming tools on Jilicom are completely free. Set your own limits — enjoy the game, stay safe.

All tools are free of charge
Deposit Limit
Self-Exclusion
24/7 support in Bangla
18+ Verified
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